Please read these terms carefully before using the Hey Trainer platform. By accessing or booking a Session, you agree to be bound by the following conditions.
1
ACCEPTANCE OF TERMS
- 1.1These Client Terms & Conditions ("Terms") govern access to and use of the Hey Trainer mobile application, website, and related services (together, the "App" or "Platform"), operated by Hey Lifestyle Coaching and Sports Training LLC (Reg. No: CN-6636176), a company incorporated in Abu Dhabi Mainland, United Arab Emirates ("Hey Trainer", "Company", "we", "us").
- 1.2By creating an account, browsing Trainer profiles, booking a Session, or otherwise using the App, you ("Client", "you") agree to be bound by these Terms. If you do not agree, you must not use the App.
- 1.3These Terms apply in addition to any specific package, promotional, or corporate-wellness terms communicated to you at the time of booking, which form part of these Terms by reference.
2
DEFINITIONS
- 2.1"Trainer" means an independent personal trainer, sports coach, or wellness professional listed on the Platform.
- 2.2"Session" means any personal training, coaching, assessment, or wellness session booked through the App.
- 2.3"Job Order" means a Session that has been created, confirmed, and is trackable inside the App, including scheduling, Trainer identity, location, duration, and price, and for which payment is processed through the App.
- 2.4"HeyCoins" means the App's walk-to-earn loyalty currency; "HeyCard" means the App's wellness gifting product; "Hey Shop" means the App's in-app commerce feature.
- 2.5"Content" means any photos, videos, reviews, messages, or other material submitted or generated in connection with a Session.
3
ELIGIBILITY & YOUR ACCOUNT
- 3.1You must be at least 18 years old to create an account and book Sessions in your own name. A Session for a participant under 18 must be booked and supervised by a parent or legal guardian, who accepts these Terms on the minor's behalf (see Clause 11).
- 3.2You must provide accurate, current information when registering, including for payment and emergency-contact purposes, and keep it updated as it changes.
- 3.3You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
4
NATURE OF THE PLATFORM
- 4.1Hey Trainer operates a marketplace connecting Clients with independent Trainers. Trainers are independent contractors and are not employees, agents, or representatives of the Company.
- 4.2The Company is not a party to the coaching relationship between you and a Trainer and does not itself provide personal training, medical, or wellness services. The Company's role is limited to operating the App, processing payments, and providing customer support.
- 4.3The Company takes reasonable steps to vet Trainers (certifications, licences, identity, insurance) but does not guarantee the conduct, skill, or outcome of any individual Trainer.
5
BOOKING & JOB ORDERS
- 5.1All Sessions must be booked, confirmed, and paid for through the App as a Job Order. A Session that is not recorded as a Job Order falls outside the Company's insurance coverage, safety policies, and support channels (see Clause 9).
- 5.2You will receive Trainer, location, date, and time details in the App upon confirmation. You are responsible for being present, ready, and reasonably prepared at the agreed time and location.
- 5.3Package bookings entitle you to the number of Sessions stated at purchase, to be scheduled within the validity period shown in the App at the time of purchase.
6
PAYMENTS, PRICING & REFUNDS
- 6.1All prices shown in the App are in AED and inclusive of applicable VAT unless stated otherwise.
- 6.2Payment is processed through the App's designated payment system at the time of booking, or on the billing cycle applicable to your package or corporate account.
- 6.3Refunds, credits, and package transfers are handled in accordance with the Company's refund policy in effect at the time of booking, as published in the App.
- 6.4HeyCoins and promotional credits have no cash value, are non-transferable except as permitted in the App, and may be adjusted, capped, or forfeited by the Company in the event of suspected fraud or abuse.
7
CANCELLATIONS, RESCHEDULING & NO-SHOWS
- 7.1You may cancel or reschedule a Session free of charge in the App up to 2 hours before the scheduled start time.
- 7.2Cancellations made after this cut-off, or failure to attend a confirmed Session without reasonable notice, may be charged in full or deducted from your package, to compensate the Trainer for reserved time.
- 7.3Repeated late cancellations or no-shows may result in restricted booking privileges or account suspension under Clause 15.
8
YOUR CONDUCT TOWARDS TRAINERS
- 8.1You agree to treat every Trainer with courtesy and professional respect, consistent with the standards the Company expects of a client-facing marketplace.
- 8.2You must not engage in abusive, threatening, discriminatory, sexually inappropriate, or otherwise unsafe conduct towards a Trainer, whether during a Session, in App messaging, or in person.
- 8.3You must not ask or pressure a Trainer to deviate from safe or professional coaching practice, and must follow the Trainer's reasonable safety instructions during a Session.
- 8.4The Company may investigate any report of misconduct by a Client and may warn, suspend, or permanently remove a Client account found to have breached this Clause 8, without refund of amounts already earned by the Trainer for Sessions already delivered.
9
NO OFF-APP TRANSACTIONS WITH TRAINERS
- 9.1Trainers on the Platform are contractually required to deliver every Session through a Job Order and to decline any request to transact outside the App. You agree not to ask, pressure, or incentivise a Trainer to: accept cash, bank transfer, or any other off-App payment for a Session; deliver a Session that has not been booked and confirmed as a Job Order; cancel or avoid an App booking in favour of a private arrangement; or exchange personal contact details for the purpose of arranging future off-App Sessions.
- 9.2Off-App Sessions fall outside the Company's insurance coverage, vetting standards, and dispute-resolution support, and are undertaken entirely at your own risk.
- 9.3The Company may suspend or terminate a Client account that repeatedly solicits or facilitates off-App transactions with a Trainer.
10
HEALTH, FITNESS & ASSUMPTION OF RISK
- 10.1You confirm that you are physically able to participate in the fitness or wellness activities you book, or that you have obtained appropriate medical clearance to do so.
- 10.2You must honestly disclose, to the best of your knowledge, any medical condition, injury, allergy, or physical limitation relevant to a Session, via the App's intake questions or directly to your Trainer before the Session begins.
- 10.3Physical activity carries an inherent risk of injury. By booking a Session, you voluntarily assume that risk and agree that neither the Company nor the Trainer is liable for injury arising from your participation, except to the extent caused by the Trainer's negligence or wilful misconduct.
- 10.4You must follow the safety guidance given by your Trainer during a Session and must stop immediately and inform your Trainer if you feel unwell, dizzy, or in pain.
11
MINORS & KIDS PROGRAMS
- 11.1Where a Session is booked for a participant under 18, a parent or legal guardian must create and manage the booking, accept these Terms on the minor's behalf, and remain reachable throughout the Session.
- 11.2The Company's child-safeguarding policies apply to all kids' program Sessions, and a parent or guardian must be present or immediately available as required by the specific program.
12
CONTENT & SOCIAL MEDIA
- 12.1The Company may photograph, film, or record Sessions for marketing and social media purposes, and will seek your consent before capturing or publishing Content that identifies you, in accordance with applicable UAE data-protection and image-rights law.
- 12.2You may decline to be featured in Company marketing Content at any time by notifying the Company via the App; this will not affect your access to Sessions.
- 12.3Any reviews, ratings, or testimonials you submit may be published on the App and the Company's marketing channels.
13
HEYCOINS, HEYCARD & PROMOTIONS
- 13.1HeyCoins are earned and redeemed subject to the rules published in the App from time to time (currently 1 HeyCoin per 1,000 steps and 500 HeyCoins per successful referral, redeemable in Hey Shop or towards in-person Sessions), and may be amended, capped, or discontinued by the Company with reasonable notice.
- 13.2HeyCard gifting products are subject to their own terms, including expiry and redemption rules, provided at the time of purchase.
14
DATA PRIVACY
- 14.1The Company collects and processes your personal data, including any health and fitness information you choose to share, in accordance with its Privacy Policy, available in the App.
- 14.2Health and fitness data you provide is shared with your assigned Trainer only to the extent necessary to deliver a safe and effective Session.
15
SUSPENSION & TERMINATION OF YOUR ACCOUNT
- 15.1The Company may suspend or terminate your account, with or without notice, for breach of these Terms, fraudulent activity, non-payment, or conduct that endangers a Trainer or another Client.
- 15.2You may close your account at any time via the App or by contacting support. Outstanding package Sessions and any applicable refund will be handled under the Company's refund policy.
16
INTELLECTUAL PROPERTY
- 16.1All App technology, trademarks, trade names, and platform content remain the exclusive property of the Company. You are granted a limited, personal, non-transferable licence to use the App for its intended purpose, which may be revoked for breach of these Terms.
17
LIMITATION OF LIABILITY & INDEMNIFICATION
- 17.1To the maximum extent permitted by UAE law, the Company's total liability to you arising from these Terms or your use of the App is limited to the amount you paid for the Session(s) giving rise to the claim in the three (3) months preceding the claim.
- 17.2The Company is not liable for indirect, incidental, or consequential loss, or for the acts or omissions of an independent Trainer, except as expressly stated in these Terms.
- 17.3You agree to indemnify the Company against claims, losses, or costs arising from your breach of these Terms, your misconduct towards a Trainer, or inaccurate health information you provided.
18
DISPUTE RESOLUTION & GOVERNING LAW
- 18.1These Terms are governed by the laws of the United Arab Emirates, as applicable in the Emirate of Abu Dhabi.
- 18.2Any dispute arising from these Terms shall first be raised with the Company's support channel for good-faith resolution. If unresolved within thirty (30) days, the dispute shall be referred to the competent courts or arbitration body in Abu Dhabi, whose jurisdiction the parties irrevocably submit to.
19
GENERAL PROVISIONS
- 19.1Amendment: The Company may update these Terms from time to time; continued use of the App after notice constitutes acceptance of the updated Terms.
- 19.2Entire Agreement: These Terms, together with the Company's published policies (Privacy Policy, refund policy, promotional terms), constitute the entire agreement between you and the Company regarding use of the App.
- 19.3Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
- 19.4Assignment: You may not assign your account or rights under these Terms. The Company may assign these Terms to an affiliate or successor entity.
- 19.5Contact: Questions about these Terms can be directed to the Company via the App's support channel or by emailing support@heytrainer.app.
