Privacy Policy

We, Hey Trainer, respects your privacy and is committed to protecting the personal data of all users, including children under the age of 13. This Privacy Policy explains what data we collect, why we collect it, how it is used, how it is protected, and the rights of users and parents. This policy applies to the Hey Trainer mobile application, website, and all related services. By using Hey Trainer, you agree to the practices described in this policy.

We collect only the information necessary to provide and improve our services.

• • Personal Information (Provided by Users): Name or nickname; Email address; Phone number; Age or date of birth; Gender (optional); Fitness goals and preferences; Trainer selections and session details
• • Health & Fitness Data (User-Provided): Height, weight, BMI (optional); Workout activity details; Training progress and performance metrics; Lifestyle preferences (sleep, habits, routines); Health data is collected only with user consent and is not shared publicly
• • Children's Data (Under 13): Child's name or nickname; Age; Training progress; Session attendance; Does not include precise location data; Does not include advertising identifiers; Does not include social media data; Does not include unnecessary personal information
• • Automatically Collected Data: Device type and OS version; App usage data (screens visited, actions taken); IP address (for security and fraud prevention); Crash logs and diagnostics

We use collected data to operate and improve Hey Trainer services.

• • Provide personal training and lifestyle services
• • Match users with suitable trainers
• • Schedule sessions and process payments
• • Track progress and improve user experience
• • Ensure safety and platform security
• • Comply with legal obligations
• • We do not sell personal data

Hey Trainer uses Stripe as a secure third-party payment processor.

• • We do not store credit or debit card details
• • All transactions are encrypted and processed securely by Stripe
• • Stripe's privacy practices apply to payment information

We share limited data only when necessary.

• • Assigned trainers (only relevant session information)
• • Trusted service providers (hosting, analytics, payments)
• • Legal authorities if required by law
• • Children's data is never shared for advertising or marketing purposes

Hey Trainer limits advertising and analytics practices, especially for children.

• • No personalized ads for children
• • Analytics data is anonymized
• • No third-party behavioral tracking for children under 13

Hey Trainer complies with the Children's Online Privacy Protection Act (COPPA) and platform family policies.

• • Parents can review their child's data
• • Parents can request corrections
• • Parents can request deletion of data
• • Parents can withdraw consent at any time
• • Contact: support@heytrainer.ae
• • Subject: Child Data Request

We use industry-standard safeguards to protect user data.

• • Encrypted data storage; Secure servers; Role-based access control; Regular security audits; No system is 100% secure, but reasonable measures are taken

We retain data only as long as necessary.

• • Inactive accounts may be anonymized or deleted
• • Parents can request immediate deletion of a child's data

User rights vary by region.

• • Access your data
• • Correct inaccurate information
• • Request data deletion
• • Withdraw consent
• • Export your data
• • Requests can be made via email

Hey Trainer serves users globally.

• • Users consent to data processing under this Privacy Policy
• • Applies even if local data protection laws differ

We may update this Privacy Policy periodically.

• • Users will be notified of material changes via app or email

For privacy questions or concerns.

• • Email: support@heytrainer.ae
• • Company: Hey Trainer App Personal Sports Coaching Services L.L.C
• • Website: https://www.heytrainer.ae